How do I return an item?
14 DAY MONEY-BACK GUARANTEE
The Fellowship Of Fortuna boasts the absolute best return policy in the business:
Simple instructions and no restocking fees!
How to create a return:
If for any reason you are not totally satisfied with your purchase, please email returns@fortunanow.com with the details of why you are returning the product and we will give you an RA# (Return Authorization Number). This RA# must be written clearly and boldly on the package you return to us or your package will be REFUSED. No exceptions! If you make up a fake RA# we will know and we will refuse the parcel.
With the RA#, we will send a shipping address for the returned items.
Returns received by us within 14 days of when you received your order qualify for our 14 day money back guarantee. We refund your credit card the purchase price and tax (if applicable) minus shipping charges. In some cases it may take up to 10 business days to have your original charge returned to your Credit Card.
15-30 DAY RETURNS FOR STORE CREDIT
Items received 15 to 30 days after you receive your order are eligible for store credit only. We will email you a code that can be used by you on our website.
Items received after 30 days are not eligible for return regardless of the reason. After 30 days all sales are final and are non-refundable and non-returnable.
We require a copy of your receipt that you received with your package, along with your request for store credit, or refund. We cannot accept for return any item that does not include a copy of your receipt.
Items "On Sale" are clearance items and are a final sale. They cannot be returned to us nor exchanged with us for any reason. These are yours for ever.
Packages that come back to us undeliverable or packages which are refused by the customer without permission from The Fellowship Of Fortuna will have their return shipping cost deducted from their store credit amount.
Returns on orders that utilize free shipping offers:
The customer agrees and understands that if they received free shipping and they return a portion or entire order, they will have shipping costs deducted from their refund or store credit amount. For domestic orders this amount will be $8.25 for international this amount will be $42.00
If you feel you have placed an order in error and that you need a different size or color of one of our products, we suggest you place another order for the desired product. Then email us to obtain an RA# write it on the package and return your original order. When we receive your original order back, you will be refunded for your first order minus shipping and you will already have the replacement in your hands.
Contact Information:
Fellowship of Fortuna
755 West 17th Street, Suite E
Costa Mesa, CA 92627
Customer Service: 213-483-0450
|
