| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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14 DAY MONEY-BACK GUARANTEE
The Fellowship Of Fortuna boasts the absolute best return policy in the business:
Simple instructions and no restocking fees!
How to create a return:
If for any reason you are not totally satisfied with your purchase, please email returns@fortunanow.com with the details of why you are returning the product and we will give you an RA# (Return Authorization Number). This RA#
must be written clearly and boldly on the package you return to us or
your package will be REFUSED. No exceptions! If you make up a fake RA#
we will know and we will refuse the parcel. With the RA#, we will send
a shipping address for the returned items. Returns received by us
within 14 days of when you received your order qualify for our 14 day
money back guarantee. We refund your credit card the purchase price and
tax (if applicable) minus shipping charges. In some cases it may take
up to 10 business days to have your original charge returned to your
Credit Card. 15-30 DAY RETURNS FOR STORE CREDIT
Items received 15 to 30 days after you receive your order are eligible
for store credit only. We will email you a code that can be used by you
on our website. Items received after 30 days are not eligible for
return regardless of the reason. After 30 days all sales are final and
are non-refundable and non-returnable. We require a copy of your
receipt that you received with your package, along with your request
for store credit, or refund. We cannot accept for return any item that
does not include a copy of your receipt. Items "On Sale" are clearance
items and are a final sale. They cannot be returned to us nor exchanged
with us for any reason. These are yours for ever. Packages that come
back to us undeliverable or packages which are refused by the customer
without permission from The Fellowship Of Fortuna will have their
return shipping cost deducted from their store credit amount. Returns
on orders that utilize free shipping offers:
The customer agrees and understands that if they received free shipping
and they return a portion or entire order, they will have shipping
costs deducted from their refund or store credit amount. For domestic
orders this amount will be $8.25 for international this amount will be
$42.00 If you feel you have placed an order in error and that you need
a different size or color of one of our products, we suggest you place
another order for the desired product. Then email us to obtain an RA#
write it on the package and return your original order. When we receive
your original order back, you will be refunded for your first order
minus shipping and you will already have the replacement in your hands. |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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